Let customers speak for us
FAQ
Warranty
• All our screens confirm to ISO 13406-2 NORMS, which specify an “acceptable” number of dead pixels by display category.
• By this standard, replacement screens are allowed to exhibit two
malfunctioning pixels and five malfunctioning sub-pixels per million. On
a 1080p display, four dead pixels and ten dead sub-pixels would be
within ISO tolerances.
• The rare possibility of having dead pixels
comes as part of the manufacturing of LED screens and major
manufacturers do not consider 2-5 dead pixels as a defect that is enough
to scrap the display. However, your satisfaction is our highest
priority and we can exchange the screen for you if it has dead pixels.
The responsibility of sending the screen back to us unused and without
any physical damage lies with the customer.
• If you need a Zero Dead Pixel screen, please get in touch with us before placing an order.
• We offer a 3 month/90-day warranty on all our Screens.
• We offer a 3 month/90-day standard warranty on all our Screen Assemblies.
• 12 Months Warranty for Laptop Adapters.
• 3 month/90 Days Warranty For Keyboard, Palmrest, and LCD Assemblies.
Returns
• If defect or damage is occurred in transit, the Goods shall be
returned by the Buyer to the Seller within 7 days of delivery. The Buyer
shall be entitled to a replacement or a full refund (including delivery
costs) plus any return postal charges if the Goods are in fact
defective.
• If you are a consumer you have the right, in addition to
your other rights, to cancel the Contract and receive a refund by
informing the Seller by writing to our offices TECHNOLOGYVS UK LTD, 9, North Hyde Road, Hayes, Middlesex UB3 4NJ or by
e-mail to info@technologyvs.co.uk within 28 days of receipt of the
Goods.
What Shipping Methods Are Available?
Our shipping methods include Royal Mail, UPS and DHL.
Can I return or exchange the item?
• The Buyer may cancel the order for any reason
up to the point of dispatch and any payments made by the Buyer shall be
refunded in full within 28 days.
• Goods must be returned by the Buyer at the
Buyer's expense within 7 days of cancellation in the original packaging
and should be adequately insured during the return journey.
• The right to cancel does not apply to contracts for the supply of software,
audio or visual recordings if these have been unsealed by the Consumer.
•Where returned Goods are found to be damaged due to the Buyer's fault
the Buyer will be liable for the cost of remedying such damage.
What do I do if my package was damaged?
• The Buyer shall inspect the goods following
delivery & notify the Seller if the goods are damaged or do not
comply with any of the contract.
• If defect or damage is occurred
in transit, the Goods shall be returned by the Buyer to the Seller
within 7 days of delivery. The Buyer shall be entitled to a replacement
or a full refund (including delivery costs) plus any return postal
charges if the Goods are in fact defective.
• Goods to be returned must clearly show the order number obtained from the Seller on the package.
What forms of payments do you accept?
We accept Bank Transfer, PayPal and all types of Cards. Please note, bank transfers may take some time to reflect.
How can I get a trade account / price.
To apply for a trade account and access our special prices, simply click on the footer link Register For Business Discounts, fill out the form, and submit. Approval typically takes one business day, after which you'll become a trader customer.
Do you ship to Europe (Countries)?
Yes, we ship to Europe. Explore our shipping options for your country.