Return / Refund Policy
CANCELLATION AND RETURN / REFUND
● Right of Withdrawal: Consumers have a 28 day cooling-off period to cancel their order and return their purchase for any reason.
● The Buyer may cancel the order for any reason up to the point of dispatch and any payments made by the Buyer shall be refunded in full within 28 days.
● The Buyer shall inspect the goods following delivery & notify the Seller if the goods are damaged or do not comply with any of the contracts.
● Where a claim of defect or damage is made, the Goods shall be returned by the Buyer to the Seller within 28 days of delivery. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.
● Goods must be returned by the Buyer at the Buyer's expense within 28 days of cancellation in the original packaging and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges.
● Goods to be returned must clearly show the order number obtained from the Seller on the package.
● Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage.
● If product becomes faulty and its under warranty, product must be returned by the Buyer at the Buyer's expense within 28 days of reporting . The Buyer will receive a refund for the product (including delivery charges, if any) except for return postal charges, or buyer can be entitled for a replacement.
PIXEL POLICY FOR SCREENS
● By this standard, replacement screens are allowed to exhibit two malfunctioning pixels and five malfunctioning sub-pixels per million. On a 1080p display, four dead pixels and ten dead sub-pixels would be within ISO tolerances.
● The rare possibility of having dead pixels comes as part of the manufacturing of LED screens and major manufacturers do not consider 2-5 dead pixels as a defect that is enough to scrap the display. However, your satisfaction is our highest priority and we can exchange the screen for you if it has dead pixels. The responsibility of sending the screen back to us unused and without any physical damage lies with the customer.
● If you need a Zero Dead Pixel screen, please get in touch with us before placing an order.
WARRANTY FOR SCREENS / ASSEMBLIES / ADAPTERS AND OTHER PARTS
● 1 Year Warranty for Laptop Adapters.
● 1 Year warranty on all our Screens.
● 1 Year Warranty For Keyboard, Palmrest, and LCD Assemblies.
- Czechia
- Denmark
- Finland
- France
- Germany
- Hungary
- Ireland
- Italy
- Netherlands
- Norway
- Poland
- Slovakia
- Spain
- Sweden
- Switzerland
Return Request Period:
Buyers from the above-listed countries may return items only if a return request is initiated within 28 days from the date of purchase.
Refund Processing:
Refunds for approved returns will be processed within 5 business days from the date the returned item is received and inspected.
No restocking fees will be charged for returns from buyers in these countries.
Items must be returned in their original condition / slightly used, including packaging and all accessories, to qualify for a refund.
