FAQ — Laptop Screen Replacements, Orders & Compatibility | TechnologyVS
Frequently Asked Questions
Finding the Right Screen
How do I find the right replacement laptop screen?
The most reliable method is to find the panel part number printed on the sticker on the back of your existing screen. It will look something like N156HRA-EA1, LQ156M1JW03 or B156HAN12.H. Enter this directly into our search bar and we will show you the exact replacement.
Alternatively, search by your laptop model number (e.g. Dell Latitude 5520, HP EliteBook 840 G10, Lenovo ThinkPad T14 Gen 3) and we will match you to compatible panels.
Where do I find the panel part number on my laptop screen?
Remove the broken screen from the laptop and look at the sticker on the back of the panel. The part number is usually a combination of letters and numbers such as NE156QHM-NY1 or ATNA40YK07-0. It may also be labelled as the model number or P/N on the sticker.
What if I can't find the part number?
You can search by your laptop model number instead. If you're still unsure, contact us at info@technologyvs.co.uk or call 0208 848 4445 and our team will identify the correct screen for you.
What do IPS, TN and OLED mean?
IPS (In-Plane Switching) panels offer wide viewing angles, accurate colours and good contrast — the most common type in modern laptops. TN (Twisted Nematic) panels are older technology with narrower viewing angles but fast response times. OLED panels deliver the best contrast and deepest blacks with vivid colours, found in premium laptops. We stock all three types.
What is the difference between 30-pin and 40-pin connectors?
The connector is the cable at the bottom of the screen that plugs into the laptop's motherboard. Older screens typically use a 30-pin eDP connector while most modern screens use a 40-pin eDP connector. These are not interchangeable — it is important to match the connector type of your existing screen. The panel part number search on our site will always return screens with the correct connector for your model.
Does the screen size have to match exactly?
Yes — the physical screen size and aspect ratio must match your laptop's bezel and chassis. A 15.6" screen cannot be fitted in a 14" laptop. Resolution can sometimes be upgraded (e.g. fitting a Full HD screen in place of an HD screen) as long as the panel part number, connector type and physical dimensions are compatible.
Can I upgrade my screen to a higher resolution or refresh rate?
In many cases yes — for example upgrading from 60Hz to 144Hz, or from Full HD to QHD. However, the laptop's GPU and display cable must support the higher spec. Contact us with your laptop model and we can advise on compatible upgrade options.
Orders & Delivery
Do you offer same-day dispatch?
Yes. Orders placed before 2:30pm Monday to Friday are dispatched the same day from our UK warehouse in Hayes, Middlesex. Orders placed after 2:30pm or on weekends are dispatched the next working day.
How long does delivery take?
Standard UK delivery typically takes 1–2 working days. Next working day delivery is available at checkout. International orders to Europe typically take 3–7 working days depending on destination.
Do you ship internationally?
Yes — we ship to most countries in Europe and worldwide. Shipping costs and delivery times are calculated at checkout based on your location and chosen service.
How will I know when my order has been dispatched?
You will receive an email confirmation when your order is dispatched, including tracking information so you can follow your delivery.
Products & Quality
Are your laptop screens genuine / OEM quality?
Yes. We stock brand new OEM panels from leading manufacturers including Samsung, LG, BOE-Hydis, Sharp, AU Optronics and CMO Chimei Innolux — the same manufacturers that supply the major laptop brands. We also stock TechnologyVS-branded equivalents that are batch-tested to meet or exceed OEM specifications. We do not sell used, refurbished or grey-market panels.
Do your screens come with a warranty?
All products carry a 12-month warranty against manufacturing defects. This covers screens, keyboards, chargers and accessories. If your product develops a fault within the warranty period, contact us and we will arrange a replacement or refund.
What is your pixel policy for screens?
All our screens conform to ISO 13406-2 standards, which define the acceptable number of defective pixels. Under this standard, up to 2 dead pixels and 5 dead sub-pixels per million is within tolerance. If your screen arrives with dead pixels, contact us and we will arrange an exchange. If you require a guaranteed zero dead pixel screen, please contact us before ordering.
Do you sell touch screen replacements?
Yes — we stock over 2,000 touch screen panels for 2-in-1 laptops, convertibles and Chromebooks. Touch screen assemblies include the LCD panel and digitiser. Search by your laptop model or panel part number to find the right touch panel.
Do you sell OLED laptop screen replacements?
Yes — we stock a wide range of OLED laptop screens including Samsung ATNA-series panels used in Dell XPS, HP Spectre, Asus ZenBook, Lenovo ThinkPad X1 and other premium laptops. Search by part number or laptop model to find the correct OLED panel.
Returns & Warranty
What is your returns policy?
Consumers have a 28-day cooling-off period to return any item for any reason, provided it is returned in its original, unused condition and packaging. Faulty items are collected or can be returned at our cost. Trade customers should refer to our Terms of Service for trade return conditions.
How do I return an item?
Email info@technologyvs.co.uk with your order number and reason for return. Our team will issue an RMA number and return instructions. Please do not return items without an RMA number as this may delay your refund.
What if my screen is the wrong size or doesn't fit?
If you ordered the wrong screen, contact us within 28 days and we will arrange an exchange or refund provided the item is returned unused and in its original packaging. We recommend always verifying the panel part number before ordering to ensure an exact fit.
Trade & Business Customers
Do you offer trade or volume pricing?
Yes — we offer volume discounts for repair centres, IT departments, schools, managed service providers and resellers. Contact us at info@technologyvs.co.uk or call 0208 848 4445 to discuss pricing and account terms.
Can I open a trade account?
Yes. Trade accounts are available for businesses placing regular orders. Benefits include volume pricing, credit terms and dedicated account management. Contact us to apply.
Do you supply repair shops and laptop refurbishers?
Yes — a significant portion of our business is supplying laptop repair shops, IT refurbishers, Chromebook repair centres and screen replacement specialists across the UK and Europe. We understand turnaround times matter and we prioritise fast dispatch and reliable stock availability for trade customers.
About TechnologyVS
Where are you based?
Our UK warehouse and offices are at 9 North Hyde Road, Hayes, Middlesex, UB3 4NJ.
How long have you been trading?
TechnologyVS Ltd has been trading for over 24 years, making us one of the UK's longest-established laptop parts specialists.
How do I contact you?
You can reach us by:
- Phone: 0208 848 4445 (Mon–Fri, 9am–5pm)
- Email: info@technologyvs.co.uk
- Contact form: technologyvs.co.uk/pages/contact
FAQ
Use this text to share information about your product or shipping policies.
Warranty
• All our screens confirm to ISO 13406-2 NORMS, which specify an “acceptable” number of dead pixels by display category.
• By this standard, replacement screens are allowed to exhibit two
malfunctioning pixels and five malfunctioning sub-pixels per million. On
a 1080p display, four dead pixels and ten dead sub-pixels would be
within ISO tolerances.
• The rare possibility of having dead pixels
comes as part of the manufacturing of LED screens and major
manufacturers do not consider 2-5 dead pixels as a defect that is enough
to scrap the display. However, your satisfaction is our highest
priority and we can exchange the screen for you if it has dead pixels.
The responsibility of sending the screen back to us unused and without
any physical damage lies with the customer.
• If you need a Zero Dead Pixel screen, please get in touch with us before placing an order.
• We offer a 3 month/90-day warranty on all our Screens.
• We offer a 3 month/90-day standard warranty on all our Screen Assemblies.
• 12 Months Warranty for Laptop Adapters.
• 3 month/90 Days Warranty For Keyboard, Palmrest, and LCD Assemblies.
Returns
• If defect or damage is occurred in transit, the Goods shall be
returned by the Buyer to the Seller within 7 days of delivery. The Buyer
shall be entitled to a replacement or a full refund (including delivery
costs) plus any return postal charges if the Goods are in fact
defective.
• If you are a consumer you have the right, in addition to
your other rights, to cancel the Contract and receive a refund by
informing the Seller by writing to our offices TECHNOLOGYVS UK LTD, 9, North Hyde Road, Hayes, Middlesex UB3 4NJ or by
e-mail to info@technologyvs.co.uk within 7 working days of receipt of the
Goods.
What Shipping Methods Are Available?
Our shipping methods include Royal Mail, UPS and DHL.
Can I return or exchange the item?
• The Buyer may cancel the order for any reason
up to the point of dispatch and any payments made by the Buyer shall be
refunded in full within 30 days.
• If you are a consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller within 7 working days of receipt of the Goods.
• Goods must be returned by the Buyer at the
Buyer's expense within 7 days of cancellation in the original packaging
and should be adequately insured during the return journey.
• The right to cancel does not apply to contracts for the supply of software,
audio or visual recordings if these have been unsealed by the Consumer.
•Where returned Goods are found to be damaged due to the Buyer's fault
the Buyer will be liable for the cost of remedying such damage.
What do I do if my package was lost or damaged?
• The Buyer shall inspect the goods following
delivery & notify the Seller if the goods are damaged or do not
comply with any of the contract.
• If defect or damage is occurred
in transit, the Goods shall be returned by the Buyer to the Seller
within 7 days of delivery. The Buyer shall be entitled to a replacement
or a full refund (including delivery costs) plus any return postal
charges if the Goods are in fact defective.
• Goods to be returned must clearly show the order number obtained from the Seller on the package.
What forms of payments do you accept?
We accept Bank Transfer, PayPal and all types of Cards. Please note, bank transfers may take some time to reflect.
Do you ship to Europe (Countries)?
Yes, we ship to Europe. Explore our shipping options for your country.
