Microsoft Surface Pro 5 1797 12.3" Touchscreen Assembly

Screen Testing:
Before installation, please test the LCD screen by connecting it to your laptop
while keeping the screen outside the casing. Power on the device to ensure the display functions correctly it should show a clear image with no flickering, lines, or dead pixels. Proceed with full installation only after confirming everything is working as expected.

Compatibility Notice:
If we do not have the exact screen part number in stock, then we will be shipping one of the following Brands: Samsung Electronics, LG Philips, Au Optronics, ChiMei, Chungwa (Cpt), Innolux, Boehydis, HKC etc.

Connector Variations:
Please check the picture of the product before purchasing as some of these panels come with different types of connectors or the connector could be in a different position.

Pixel Policy:
In accordance with ISO 13406-2 (Type 2 & 3) norms, allowing 2-5 Dead Pixels are within acceptable industry standards. Dead pixels do not indicate the quality of the display screen. The rare possibility of having dead pixels comes as part of the manufacturing of LCD screens and major manufacturers do not consider 2-5 dead pixels as a defect that is enough to scrap the display.

If have any doubts or queries please reach out to us prior purchase.

• All our screens confirm to ISO 13406-2 NORMS, which specify an “acceptable” number of dead pixels by display category.

• By this standard, replacement screens are allowed to exhibit two malfunctioning pixels and five malfunctioning sub-pixels per million. On a 1080p display, four dead pixels and ten dead sub-pixels would be within ISO tolerances.

• The rare possibility of having dead pixels comes as part of the manufacturing of LED screens and major manufacturers do not consider 2-5 dead pixels as a defect that is enough to scrap the display. However, your satisfaction is our highest priority and we can exchange the screen for you if it has dead pixels. The responsibility of sending the screen back to us unused and without any physical damage lies with the customer.

• If you need Zero Dead Pixel screen, please get in touch with us before placing an order.

• We offer 3 months / 90-days Warranty on all our Screens.
• We offer 3 months / 90-days Warranty on all our Screen Assemblies.
• We offer 3 months / 90-days Warranty For Keyboards, Palmrests
• We offer 12 months Warranty for Laptop Adapters.

• If defect or damage is occurred in transit, the Goods shall be returned by the Buyer to the Seller within 7 days of delivery. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.

• If you are a consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller by writing to our office TECHNOLOGYVS UK LTD, 9, North Hyde Road, Hayes, Middlesex, UB3 4NJ, United Kingdom or by e-mail to info@technologyvs.co.uk within 28 days of receipt of the Goods.

Our shipping methods include Royal Mail, UPS and DHL.

• The Buyer may cancel the order for any reason up to the point of dispatch and any payments made by the Buyer shall be refunded in full within 28 days.

• Goods must be returned by the Buyer at the Buyer's expense within 7 days of cancellation in the original packaging and should be adequately insured during the return journey.

• The right to cancel does not apply to contracts for the supply of software, audio or visual recordings if these have been unsealed by the Consumer.

• Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage.

• The Buyer shall inspect the goods following delivery & notify the Seller if the goods are damaged or do not comply with any of the contract.

• If defect or damage is occurred in transit, the Goods shall be returned by the Buyer to the Seller within 7 days of delivery. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.

• Goods to be returned must clearly show the order number obtained from the Seller on the package.

We accept Bank Transfer, PayPal and all types of Cards. Please note, bank transfers may take some time to reflect.

To apply for a trade account and access our special prices, simply click on the footer link Register For Business Discounts, fill out the form and submit. Approval typically takes one business day.

Yes, we ship to all Member States of the European Union. All shipments are carried out in accordance with applicable European Union transport and trade policies. Customers are responsible for value-added tax (VAT), customs clearance fees and import duties if applicable. Delivery times may vary depending on the destination country and local customs procedures.